back | How do I open dispute for Local Return?

 

If you purchase the product with “Local Return” icon, it means that you enjoy the benefit as local return within 15 days from receiving the item(s).

 

If you receive the item(s) in perfect condition and you don’t want it anymore without any reason, you could open dispute and ask for “Easy Local Return” as follows:

(A kind reminder: for Easy Local Return, you may return items to one of our local warehouses, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc.)

 

If you receive the item(s) not as described, you could also open dispute and apply for local return as follows:

A kind reminder: “Receive counterfeit goods” is not under protection of Local Return, but we will follow up your issue as “Receive counterfeit goods” correspondingly.

 

Local Return Dispute Workflow:

 

  • How do I open dispute for Local Return?