back | I have not received my order. What can I do?

If you haven’t received your order, please try the below methods to solve the problem:

Method 1. You can track your order with the tracking number given by the seller: 
Go to My Orders > Locate the order > and Click Track Order.

If you find the tracking number is invalid, it may be because the shipping company needs 3 to 7 days to update the shipping status. You can also contact the seller for more shipping information. You may leave a message on the order details page or click Contact Seller on order list page.  

Method 2. Contact the seller for more information. If that doesn’t work, you can always apply for a refund by opening a dispute. Make sure you do this before your Buyer Protection has ended. Click here to open a dispute. 

Method 3: If you didn’t receive your order and you Buyer Protection is about to end, please click the Chat Now button (at the bottom of this page) to chat with our Customer Service Team.

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  • I have not received my order. What can I do?